If you have experienced difficulty in processing your transaction, please contact us immediately and we will assist you in getting your order processed promptly so your training materials can be shipped without delay. We are pleased to be of service to you.

Why Am I Experiencing a Problem?

There are three reasons why you may have experienced difficulty in the first place:

1) You may be overdrawn on your credit card limit. If this is, in fact, the case, using our back up system will not be of help, and your card will still be declined. You will need to contact your bank.

2) You may have entered some of your information wrong - we implement state of the art fraud screening software for your protection, and the slightest variation in the info you enter can cause your card to be declined. Things such as inserting dashes or spaces where they are not required, or typing in all capitals letters can arose suspician; in order to err on the side of caution, the card may be rejected. Sometimes if this occurs, the system may continue to reject your card even after you go back and enter your information correctly. When this happens, placing your transaction through an alternate payment system will generally allow you to proceed with placing the order successfully.

3) The payment processing server may be excessively busy, causing long response times if many people are placing their online transactions at the same time. When this happens, the web page 'times out' and your transaction can not be processed. You can generally proceed with placing your order successfully in this situation by using our alternate payment processing system.

If you continue to have difficulty placing your order, please contact us and we will promptly assist you so that your order gets processed and shipped without further delay. If we can be of any other assistance to you, don't hesitate to let us know - we are here to help you.

All payments are processed in 'real time' through a secure server and are encrypted for your privacy, safety and security. When you place your transaction, the payment processing system will immediately communicate with your bank and obtain credit card authorization, without the merchant ever having access to your credit card information. Moreoever, we utilize state of the art fraud screening for consumer protection. Your transaction is entirely safe and secure.

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